Terms of service

Contents

1 Introduction
2 Your privacy and personal information
3 Ordering goods from us
4 Right to cancel
5 Effects of cancellation
6 Delivery
8 Payment
9 Nature of the goods
10 Faulty goods
11 Returns
12 Core/Surcharge Returns
13 End of the contract
14 Limitation on our liability
15 Warranty Terms
16 Third party rights
17 Disputes

Please read the following important terms and conditions before you buy anything on our
website and check that they contain everything you want and nothing that you are not willing
to agree to.
This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In this contract:
‘we’, ‘us’ or ‘our’ means Approved Engines Ltd; and
‘you’ or ‘your’ means the person using our site to buy goods from us.
If you have any questions about this contract or any orders you have placed, please contact us by:
• sending an email to info@approvedengines.com; or
• calling us on 01787743031.
Who are we?
We are Approved Engines Ltd, a company registered in England and Wales under company number
14076089.
Our registered office is at: Unit 2, Inca Business Park, Melford Road, Acton, Sudbury, England,
CO10 0BB.
Our VAT number is: 414581800.
The details of this contract will not be filed by us. Please print out or save a copy of this contract for
your records, as we will not save a copy for you.

1 Introduction
1.1 If you buy goods on our site you agree to be legally bound by this contract.
1.2 This contract is only available in English. No other languages will apply to this contract.
1.3 When buying any goods on our site, you agree to be legally bound by our website Terms of
Service and any documents referred to within.
2 Your privacy and personal information
2.1 Our Privacy Policy is available at Privacy policy – Approved Engines.
2.2 Your privacy and personal information are important to us. Any personal information that you
provide to us will be dealt with in line with our Privacy Policy, which explains what personal
information we collect from you, how and why we collect, store, use and share such information, your
1
rights in relation to your personal information and how to contact us and supervisory authorities if you
have a query or complaint about the use of your personal information.
3 Ordering goods from us
3.1 Below, we set out how a legally binding contract between you and us is made.
3.2 You place an order on the site by using the ‘Add to cart’ button on our website. Please read
and check the description of each item you purchase carefully before placing your order.
3.3 You need to ensure that all the details you provide us when placing the order, for example,
the name, shipping address and payment details, are correct. You will be able to correct any errors
before submitting your order to us. Once the order is submitted, we will not take any responsibility for
any errors made when placing the order.
3.4 When you place your order at the end of the online checkout process (eg when you click on
the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however,
mean that your order has been accepted by us.
3.5 Once we have received the full payment, we will process your order. This can take up to 3 / 5
business days. Your engine will then be dispatched via the pallet network which is subject to the
workload at the time.
3.6 We may contact you to say that we do not accept your order. This is typically for the following
reasons:
3.6.1 the goods are unavailable;
3.6.2 we cannot authorize your payment;
3.6.3 we are not allowed to sell the goods to you;
3.6.4 you have ordered too many goods; or
3.6.5 there has been a mistake on the pricing or description of the goods.
3.7 We will only accept your order when we email you to confirm this (Confirmation Email). At
this point:
3.7.1 a legally binding contract will be in place between you and us; and
3.7.2 we will dispatch the goods to you.
4 Right to cancel
4.1 You have the right to cancel this contract within 14 days without giving any reason.
4.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third
party other than the carrier and indicated by you acquires, physical possession of the first good.
4.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by
a clear statement (eg a letter sent by post or email) using the contact details at the top of this page.
2
4.4 To meet the cancellation deadline, it is sufficient for you to send your communication
concerning your exercise of the right to cancel before the cancellation period has expired.
4.5 Engines are sold in good working order. All engines are inspected and fully tested prior to
dispatch. You have 14 days from the date of receipt to return the engine and request a refund
(reimbursement), in accordance with your consumer rights. After this period, only a repair or
replacement will be offered, not a refund.
5 Effects of cancellation
5.1 We will make the reimbursement without undue delay, and not later than:
5.1.1 14 days after the day we received back from you any goods supplied; or
5.1.2 if there were no goods supplied, 14 days after the day on which we are informed
about your decision to cancel this contract.
5.2 We will make the reimbursement using the same means of payment as you used for the initial
transaction, unless you have expressly agreed otherwise.
5.3 We may withhold reimbursement until we have received the goods back. We may make a
deduction from the reimbursement for the loss in value of any goods supplied, if the loss is the result
of unnecessary handling by you.
5.4 If you have received the goods:
5.4.1 Any reimbursement is subject to the provisions set out in the Return and the
Core/Surcharge Returns sections below.
5.4.2 You shall send back the goods without undue delay and in any event not later than 14
days from the day on which you communicate your cancellation from this contract to us. The deadline
is met if you send back the goods before the period of 14 days has expired;
5.4.3 You will have to bear the direct cost of returning the goods; and
5.4.4 You are only liable for any diminished value of the goods resulting from the handling.
6 Delivery
6.1 For Shipping policy is available at Shipping policy – Approved Engines.
6.2 All engines are inspected and fully tested prior to dispatch.
6.3 The items listed on your invoice are the ones you will receive; therefore, please inspect the
invoice to ensure it matches your order.
6.4 Parts are delivered by way of standard delivery, and the price will be confirmed during online
checkout.
6.5 The delivery price (by crate) of new, reconditioned and used engines to mainland UK will be
confirmed during online checkout. We recommend sending this directly to your garage of choice;
simply enter their address as the 'shipping address' at checkout.
3
6.6 For engine exchanges, we can also organize the collection of your old engine for a cost. If
selected, we will be in touch to arrange after your order is placed.
6.7 During the online checkout process, you will be given available delivery options to choose
from.
6.8 The estimated date for delivery of the goods is set out in the Confirmation Email (see clause
3.7).
6.9 If something happens which is outside of our control and affects the estimated date of
delivery, we will provide you with a revised estimated date for delivery.
6.10 Delivery will take place at the address specified by you when you placed your order with us.
6.11 We cannot deliver the goods if we are unable to properly identify you. Please provide our
driver with a form of ID (passport or photocard driving licence).
6.12 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the
date of your Confirmation Email, we will:
6.12.1 let you know;
6.12.2 cancel your order; and
6.12.3 give you a refund.
6.13 If nobody is available to take delivery, please contact us using the contact details at the top of
this page.
6.14 You are responsible for the goods once they have been delivered to the address specified by
you when you placed your order with us. In other words, the risk in the goods passes to you when you
take, or a third party nominated by you takes, possession of the goods.
6.15 We do not make deliveries to any addresses outside of the UK.
6.16 We may deliver your goods in instalments. If you want to see whether your goods may be
delivered in this way, please contact you in writing by post or email.
6.17 Engines are dispatched via the pallet network and a tracking number will be provided. Any
delivery issues after dispatch must be resolved directly with the courier. Delivery timeframes are
estimates and not guaranteed.
6.18 When sending your exchange unit back to us it is imperative you ensure that the engine is
fully drained of oil. If the engine is not fully drained of oil, the couriers can refuse delivery, pickup
and/or charge a clean up fee. This fee (if applicable) is chargeable to the customer, and removed from
the engine surcharge refund.
6.19 There may be additional delivery charges for customers in areas such as the Isle of Mann and
Scottish Highlands and islands. If so, we will get in touch before processing your order.
7 Pre-Delivery Inspection and Acceptance
7.1 Before signing for your engine on delivery, you must inspect it to confirm it is undamaged and
suitable for your vehicle.
4
7.2 Signing for the goods confirms your acceptance, and claims for damage in transit or incorrect
items cannot be made after signing.
8 Payment
8.1 Your order will only be processed once we receive the payment.
8.2 We accept credit cards and debit cards. We do not accept cash or cheques.
8.3 We will do all that we reasonably can to ensure that all of the information you give us when
paying for the goods is secure by using an encrypted secure payment mechanism. However, in the
absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy
(see clause 2) or breach by us of our duties under applicable laws, we will not be legally responsible
to you for any loss that you may suffer if a third party gains unauthorized access to any information
that you give us.
8.4 Your credit card or debit card will only be charged when you place your order.
8.5 In the unlikely event that your payment is not received by us and you have already received
the goods, you must:
8.5.1 pay for such goods as soon as possible and in any case within 7 days; or
8.5.2 return them to us as soon as possible and in any case within 7 days. If so, you must
keep the goods in your possession, take reasonable care of them (including ensuring that you follow
any instructions or manuals given with the goods) and not use them before you return them to us.
8.6 If you do not pay for the goods and fail to return them in accordance with clause 8.5, we may
collect the goods from you at your expense. We will try to contact you to let you know if we intend to
do this.
8.7 Nothing in this clause affects your legal rights to cancel the contract during the cancellation
period as set out in clauses 4 and 5.
8.8 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude
delivery charges. For information on delivery options and costs, visit our webpage Shipping policy –
Approved Engines.
9 Nature of the goods
9.1 You have certain legal rights in relation to the nature of goods (also known as ‘statutory
rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory
quality.
9.2 We are under a legal duty to supply you with goods that are in conformity with this contract.
9.3 The packaging of the goods may be different from that shown on the site.
9.4 While we try to make sure that:
9.4.1 all weights, sizes and measurements set out on the site are as accurate as possible,
there may be a small tolerance of up to 1% in such weights, sizes and measurements in relation to
the goods; and
5
9.4.2 the colours of our goods are displayed accurately on the site, the actual colours that
you see on your device may vary depending on the device that you use.
9.5 Any goods sold at discount prices, as remnants or as substandard, will be identified and sold
as such. Please check that they are of a satisfactory quality for their intended use.
9.6 If we can’t supply certain goods. we may need to substitute them with alternative goods of
equal or better standard and value. In this case:
9.6.1 we will let you know if we intend to do this but this may not always be possible; and
9.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or
a replacement and let you know how long such an offer remains open for.
10 Faulty goods
10.1 Your legal rights in relation to faulty goods (also known as ‘statutory rights’) are set out at the
top of this page. They are a summary of some of your key rights. For more detailed information on
your rights and what you should expect from us, please:
10.1.1 contact us using the contact details at the top of this page; or
10.1.2 visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
10.2 Nothing in this contract affects your legal rights if the goods are faulty. You may also have
other rights in law.
10.3 If your goods are faulty, please contact us using the contact details at the top of this page.
10.4 We reserve the right to offer a exchange engine in the first instance prior to a refund in the
event the engine is wrong or faulty. We do not cover labour fee.
11 Returns
11.1 Any returns or exchanges must be made at your cost and a handling fee will apply for goods
returned in working, usable condition.
11.2 A 20% handling charge applies to usable merchandise returned within 14 days. No returns
are accepted after 30 days.
11.3 No returns are allowed for cut-off parts or electrical parts.
11.4 Goods must be returned in the condition supplied, not taken apart or parts missing. If the item
has been used or tampered with, no refund will be issued.
11.5 Returned goods must not have heat tabs, stickers, or security marks removed or damaged.
11.6 Engine core/surcharges must be returned to us within 14 days if they are not this may void
your warranty or you may lose your exchange/surcharge deposit.
12 Core/Surcharge Returns
12.1 Core/surcharge items must be returned in serviceable condition (i.e., rotating, no damage in
the block, undamaged, complete) within 14 days.
6
13 End of the contract
If this contract is ended, it will not affect our right to receive any money which you owe to us
under this contract.
14 Limitation on our liability
14.1 Except for any legal responsibility that we cannot exclude in law (such as for death or
personal injury) or arising under applicable laws relating to the protection of your personal information,
we are not legally responsible for any:
14.1.1 losses that were not foreseeable to you and us when the contract was formed;
14.1.2 losses that were not caused by any breach on our part;
14.1.3 business losses; or
14.1.4 losses to non-consumers.
15 Warranty Terms
15.1 This warranty covers engines sold as reconditioned, used, new or remanufacturedor new . The
warranty is either 12 months / 12,000 miles or 6 months / 6,000 miles,3month or 3000miles as agreed at sale.
15.2 Any auxiliary part (e.g. starter motor, alternator) other than the bare engine is given free of
charge and is not covered by this warranty.
15.3 There is no warranty on electrical parts provided.
15.4 All extended warranties sold by us are part replacement only. This does not cover lay-up time,
labour, towing etc.
15.5 It is your responsibility to ensure the conditions listed below are followed in order for the
warranty to apply:
15.5.1 Engines must be installed by a VAT-registered garage using new gaskets, seals,
thermostats, oil coolers, and proper fluids.
15.5.2 It is your responsibility to check the timing prior to fitting. In some cases timing belts
will not be provided as engines are sold bare sump block head and internals unless stated on your
invoice.
15.5.3 Specific requirements include timing checks, DPF flow testing and cleaning, injector
testing, and system calibration (e.g., FDRS for Ford).
15.5.4 Any DPF will need to be professionally cleaned with a flow test and invoiced.
15.5.5 EGR valves must be tested and or replaced.
15.5.6 Injectors must be tested with proof in petrol and diesel engines.
15.5.7 Ford vehicles must be taken to Ford for an FDRS system update and calibration
injectors must be coded with invoice.
7
15.5.8 Oil coolers must be replaced with an oil filter.
15.5.9 Fuel and ignition systems, as well as any auxiliary drive belts, must be checked by
you.
15.5.10 A 500-mile service is required when the oil and oil filter are changed, using only the
manufacturer’s recommended oil by the original engine manufacturer.
15.5.11 Thermostats, water pump and any damaged parts relating to the cooling system must
be changed with proof of purchase of the part
15.5.12 Throughout the duration of this warranty, the vehicle should be serviced in
accordance with the vehicle manufacturer's recommendations.
15.5.13 Ensure there are no oil, water or fuel leaks.
15.5.14 Any necessary repairs or maintenance (whether covered by this warranty or not)
should be carried out as soon as it is practicable and without further detriment to the condition of the
engine. All ancillary parts should always be maintained in good order.
15.5.15 In the event of a fault, a diagnostic report from a VAT-registered garage is required
before processing any claim, as well as proof of mileage and a full fault code scan.
15.6 The warranty excludes costs for engine removal/refitting, shipping costs, towing, recovery, re-
delivery, downtime, travel, replacement vehicles or any consequential cost.
15.7 This warranty only covers vehicles when in use on public paved roads and does not apply in
marine situations, competition, race or speed trials. If the vehicle is to be used for towing, then this
must only be done within the manufacturer’s guidance.
15.8 The warranty will not apply if the repair is necessitated simply as a result of fair wear and tear.
15.9 This warranty will not cover any defect, damage or breakdown resulting from misuse,
negligence or collision.
15.10 Self-fitting or disassembling the engine prior to claim approval voids the warranty.
15.11 The warranty applies only to mainland UK and Northern Ireland.
15.12 Modifications without written approval or misuse will void the warranty.
15.13 You are responsible for the costs of maintenance items replaced during warranty repairs.
15.14 A replacement engine under warranty will only be covered for the remaining term of the
original warranty.
15.15 If any material facts are withheld, false or fraudulent reports and/or claims are made, then this
warranty shall become void. Any payments that have been made by us shall be repayable by you
forthwith.
15.16 No variation or modification to the terms of this warranty shall be valid or binding unless it is in
writing and signed by an authorised employee of Approved Engines Ltd.
8
15.17 This warranty is valid and effective only if all terms and conditions are fully complied with. Any
breach of the above terms will void your warranty and no refund will be given
16 Third party rights
16.1 No one other than a party to this contract has any right to enforce any term of this contract.
16.2 Agents, distributors, third party sellers or suppliers trading in or selling our goods have no
right or authority to bind in any way nor to assume on our behalf any obligations.
17 Disputes
17.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the
goods you ordered, our service to you or any other matter, please contact us as soon as possible
using the contact details set out at the top of this page.
17.2 If a dispute cannot be resolved informally or you are unhappy with the outcome of your
complaint, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving
disputes between you and us that does not involve going to court.
17.3 If you do not wish to use ADR, you can still bring court proceedings. In order for us to process
a claim, the completed claim pack must be completed and sent to us.
17.4 We reserve the right to inspect any faulty engine before issuing a solution.
17.5 The laws of England and Wales apply to this contract.
17.6 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
9